eh555 Privacy Policy —
Your Information Is Always Safe
This policy provides a full explanation of how your personal information is collected, stored, used, and kept secure on the eh555 platform.
Introduction and Scope
eh555 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. This privacy policy provides a detailed explanation of how your personal information is processed when you register an account, play games, manage payments, and use any services on our website eh555.cam.
By using our platform, you are considered to have accepted the terms of this privacy policy. We take your privacy seriously and apply the highest technical and administrative measures to protect your personal information.
This policy applies only to eh555's own services. We are not responsible for the privacy practices of third-party websites or platforms. Our services are available only to individuals aged 21 or older.
What Information We Collect
eh555 collects various types of information that help us provide you with a safe, personalised, and quality gaming experience. The details of the information collected are outlined below:
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number (as part of the KYC process)
- Address and postal code
- Occupation and source of income (where applicable)
Contact Information
- Email address
- Mobile number (for OTP verification)
- Messages and communication history provided via live chat
- Support ticket details
Financial and Payment Information
- Last four digits of bKash, Nagad, and Rocket account numbers
- Bank account number (for bank transfers)
- Deposit and withdrawal transaction history
- Bonus usage records
Technical and Browsing Information
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Time spent on the site and details of pages visited
- Login and logout times and locations
Gaming Activity Information
- Type and history of games played
- Bet amounts and results
- VIP level and points balance
- Duration of gaming sessions
Location and Environment Information
- Approximate geographic location (IP-based)
- Timezone information (BST, UTC+6 verification)
- Device language settings
How Your Information Is Used
eh555 uses collected information for specific, legitimate, and transparent purposes. We do not use your information for any unauthorised or irrelevant purposes.
| Purpose of Use | Details |
|---|---|
| Account Management | Information is used for account registration, login verification, password recovery, and KYC verification. |
| Payment Processing | Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. |
| Security and Fraud Prevention | Technical information is used to prevent unauthorised access, account hacking, and financial fraud. |
| Customer Service Improvement | Communication history is used to resolve your issues quickly and provide personalised support. |
| Responsible Gaming | Information is used to monitor gaming behaviour, identify possible signs of addiction, and apply necessary limits. |
| VIP Programme Management | Gaming information is used to determine VIP levels from Bronze to Diamond and to provide weekly cashback benefits. |
| Legal Compliance | Information is stored and provided in order to comply with applicable laws and regulations and in response to requests from regulatory authorities. |
| Service Improvement | Analytical information is used to improve platform functionality, add new features, and refine the user experience. |
Cookies and Tracking Technologies
eh555 uses cookies and similar tracking technologies to improve your browsing experience. A cookie is a small text file stored on your device.
Types of Cookies Used
- Essential Cookies: Required to maintain login sessions, verify security tokens, and support basic functionality. These cookies cannot be disabled.
- Functionality Cookies: Used to remember your preferred language, game categories, and UI settings.
- Analytics Cookies: Used to analyse platform usage patterns in order to improve services. This information is aggregated and not personally identifiable.
- Security Cookies: Used to detect suspicious activity, bot attacks, and multiple accounts.
You can disable non-essential cookies by changing your browser settings. However, this may limit some platform functionality.
Sharing Information with Third Parties
eh555 does not sell, rent, or exchange your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:
Payment Processors
Necessary payment information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, and bank transfer. These third parties handle information in accordance with their own privacy policies.
Identity Verification Services
As part of the KYC (Know Your Customer) process, necessary documents are shared with authorised service providers for identity verification.
Law Enforcement Agencies
Information may be provided to government or law enforcement agencies in response to court orders, lawful investigations, or applicable legal obligations.
Technology Service Providers
Necessary technical information is shared with providers of server hosting, cybersecurity, fraud detection, and analytics software. These providers are required to use the information only for the specified purpose.
Data Security Measures
eh555 follows the highest industry-standard security measures to protect your information. Our main security steps are listed below:
- SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information (passwords, payment details) is encrypted using strong encryption algorithms.
- Two-Factor Authentication (2FA): OTP-based two-factor authentication is available to protect your account.
- Firewall and DDoS Protection: Advanced firewall and DDoS defence systems are active to prevent unauthorised access and cyberattacks.
- Regular Security Audits: Regular cybersecurity testing and vulnerability assessments are conducted by third-party experts.
- Staff Training: Our staff receive data protection training and sign confidentiality agreements.
- Access Controls: Only authorised staff can access your information, and only to the extent required for their work.
- Secure Data Centres: Our servers operate in secure data centres with physical security, climate control, and uninterrupted power supply.
Data Retention Periods
eh555 does not retain your information for longer than necessary. However, information is retained for a specified period to meet legal obligations, resolve disputes, and enforce our contractual terms:
- Active Account Information: Retained for as long as the account remains active.
- Closed Account Information: Retained for a specified period after account closure to fulfil regulatory and legal obligations.
- Financial Transaction Records: Retained for the applicable period in accordance with financial regulations.
- KYC Documents: Identity verification documents are retained in accordance with regulatory guidelines.
- Logs and Technical Data: Retained for a specified period for security purposes, then automatically deleted.
Once the designated retention period ends, information is securely deleted or anonymised so that it can no longer identify any individual.
Your Rights Regarding Your Information
eh555 respects your rights over your personal information. You may exercise the rights listed below at any time:
Right to Access
You have the right to know what information we have collected about you.
Right to Rectification
You have the right to request correction if the information stored about you is inaccurate or incomplete.
Right to Erasure
The right to request deletion of your information in certain circumstances, though legal obligations may apply.
Right to Restrict Processing
The right to request that processing of your information be restricted in certain circumstances.
Right to Portability
The right to receive information stored about you in a structured, machine-readable format.
Right to Object
The right to object to marketing communications or certain types of data processing.
To exercise these rights, contact us directly. We will respond to your request in a timely manner after receipt. Some rights may not be fully enforceable due to legal obligations or technical limitations.
Protection of Minors' Information
eh555's services are available only to individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification measures are in place during the registration process. If we become aware that information from a minor has been collected by mistake, that account will be closed and the information deleted immediately.
If a parent or guardian believes their child has registered on our platform, please contact us immediately.
Changes to the Privacy Policy
eh555 reserves the right to update this privacy policy from time to time. You will be informed of changes through the following process:
- The updated policy will be published on the website and the "Last Updated" date will be changed.
- Notifications will be sent to the registered email address for any important changes.
- Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy.
We recommend that you review this privacy policy regularly to stay informed about the latest changes.
Contact Us About Privacy
Data Protection Team
If you have any questions about this privacy policy, or wish to request access to, correction of, or deletion of your information, please contact us through the following:
Live Chat: Active 24/7 (Support available in Bengali)
Response time: Effective according to Bangladesh Standard Time (BST, UTC+6)
After receiving your request, we will try to respond as soon as possible. Additional time may be required for complex requests.