eh555 Terms and Conditions
This page clearly describes all the rules, conditions and obligations that apply to using the eh555 platform. Please read the entire document carefully before using the service.
Table of Contents
- Definitions and Interpretations
- Eligibility and Registration
- Account Management
- Deposits and Withdrawals
- Bonuses and Promotional Offers
- Gaming Rules
- Prohibited Activities
- Limitation of Liability
- Privacy and Data Protection
- Service Suspension and Account Closure
- Dispute Resolution
- Changes to Terms and Conditions
Definitions and Interpretations
In these terms and conditions, the following words are used with the meanings defined below:
1.1 "Platform"
"Platform" refers to the eh555 website (https://eh555.cam), any of its subdomains, and all services provided through the platform.
1.2 "User" or "Member"
"User" or "Member" refers to any person who has created an account on the eh555 platform and is using any of its services.
1.3 "Company"
"Company" refers to eh555 and its operating entity, which manages and maintains this platform.
1.4 "Bet" or "Gaming Activity"
Any sports betting, casino games, live casino, slots or any other gaming activity available on the platform is collectively referred to as a "Bet" or "Gaming Activity".
Eligibility and Registration
2.1 Age Requirement
You must be at least 21 years old to use the eh555 platform. Registration by minors is strictly prohibited. The company may request identity documents or proof of age at any time for age verification. Providing a false age will result in immediate account closure and all balances may be forfeited.
2.2 Registration Process
You must provide accurate and truthful information when creating an account. Only one account per person is permitted. Creating multiple accounts using the same device, IP address or payment method is strictly prohibited. After registration, the company may conduct an identity verification process (KYC).
2.3 Accuracy of Provided Information
The name, date of birth, address and contact details provided at registration must be accurate. Users must update their account immediately if any information changes. The company reserves the right to cancel accounts and forfeit deposited funds if false information is provided.
- Provide your real name and identity document number accurately.
- Provide a working and active mobile number and email address.
- Do not share your account with third parties.
- Keep your password private and secure.
Account Management
3.1 Account Security
The user is fully responsible for keeping their login credentials (username and password) secure. If you suspect unauthorised use of your account, notify the eh555 support team immediately. The company will not be liable for any loss resulting from unauthorised access to an account.
3.2 Account Balance
Funds deposited into the account may only be used for gaming activities. No interest applies to balances. Inactive accounts — those with no transactions or activity for more than 12 months — may be subject to an administrative fee, which will be communicated by email in advance.
3.3 Multiple Accounts Prohibited
Only one active account per person is permitted. If multiple accounts are found, all of them will be closed and bonuses will be forfeited. The balance to be returned from the primary account will be determined at the company's discretion.
Deposits and Withdrawals
4.1 Deposit Amount
The minimum deposit amount on the eh555 platform is ৳500. The maximum deposit limit may vary depending on the account verification level and payment method.
4.2 Withdrawal Amount and Timing
The minimum withdrawal amount is ৳1,000. Once a request is successfully processed, withdrawals are generally completed within 15 minutes to 2 hours. Additional verification procedures may extend the processing time.
4.3 Accepted Payment Methods
The following payment methods can be used on the eh555 platform:
- bKash
- Nagad
- Rocket
- Bank Transfer
4.4 Transaction Rejection
The company reserves the right to suspend or reject any transaction if fraud is suspected, account verification has not been completed, or there are concerns related to money laundering.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. After receiving the bonus, a 10x wagering requirement must be met before it can be withdrawn — this is known as the wagering requirement.
5.2 Bonus Usage Conditions
- Bonuses must be used within the specified validity period after being received; expired bonuses will be cancelled automatically.
- Multiple bonuses cannot be used at the same time unless the offer clearly states otherwise.
- Requesting a withdrawal before meeting the wagering requirement may result in the bonus being cancelled.
- A maximum bet limit applies to any progressive jackpot game played with a bonus balance.
- If bonus abuse or manipulation is detected, the bonus and any associated winnings will be forfeited.
5.3 VIP Program
The eh555 VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Members can advance to higher tiers through regular gaming activity. VIP members receive weekly cashback benefits:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
The company may change VIP tiers and benefits at any time. Members will be notified by email before any changes take effect.
5.4 General Conditions for Promotional Offers
All promotional offers apply within a specified validity period. The company reserves the right to change, suspend or cancel any offer without prior notice. If a member appears to be using bonuses for fraudulent purposes, the company reserves the right to investigate.
Gaming Rules
6.1 Fair Play
All games on the eh555 platform are operated through certified Random Number Generator (RNG) technology, which ensures impartial and fair results. Game outcomes are not influenced by any external factors.
6.2 Technical Errors
If the outcome of any game is undetermined or disputed due to a software or hardware fault, the company reserves the right to cancel that round. In such cases, the wagered amount will be returned to the balance.
6.3 Game Provider Rules
All games available on the platform, including those from Pragmatic Play, Spribe, JILI, PG Soft and Evolution Gaming, operate under their own rules. It is the user's responsibility to read the specific rules of each game before playing.
Prohibited Activities
The following activities are strictly prohibited on the eh555 platform:
7.1 Fraud and Manipulation
- Placing bets using software bots, scripts or automated methods.
- Applying any technical technique to alter game outcomes.
- Creating or using multiple accounts for the purpose of gaining an advantage.
- Organised group activity aimed at abusing bonuses.
7.2 Illegal Activities
- Money laundering or depositing funds from illegal sources.
- Using third-party payment methods.
- Operating an account on behalf of a minor.
- Using the platform for commercial purposes without the company's permission.
7.3 Harmful Conduct
- Abusive or threatening behaviour towards other members or staff.
- Activities that damage the reputation of the platform.
- Attempting to gain unauthorised access to the company's systems.
Limitation of Liability
8.1 Service Interruptions
The service may be temporarily unavailable due to technical issues, internet disconnection, maintenance activities or other reasons. The company is not liable for any loss suffered by users in such circumstances.
8.2 Gaming Losses
The company accepts no liability for financial losses incurred through gaming activities. Gaming is a form of entertainment and all financial decisions are made entirely at the user's own risk.
8.3 Third-Party Services
The company is not responsible for any issues with third-party services such as payment processors or game providers. However, efforts will be made to assist in resolving any problems.
Privacy and Data Protection
eh555 gives the highest priority to protecting users' personal information. All data is secured through SSL encryption technology. Full details of how personal information is collected, stored and used can be found on our Privacy Policy page.
9.1 Use of Information
Information collected at registration is used for account verification, transaction processing and customer service. No personal information is shared with third parties, except where legally required.
9.2 Cookie Policy
The platform uses cookies to improve its services. Users can manage cookies through their browser settings, however disabling certain cookies may limit the functionality of the platform.
Service Suspension & Account Closure
10.1 Company Rights
The company reserves the right to temporarily suspend or permanently close an account under the following circumstances:
- If these terms and conditions are violated.
- If identity verification is not completed.
- If evidence of fraudulent activity is found.
- To comply with legal obligations.
- If the user requests to close their own account.
10.2 Voluntary Account Closure
Users may request account closure at any time via live chat or email. Before the account is closed, the opportunity to withdraw any remaining balance (excluding bonuses) will be provided.
10.3 Self-Exclusion Feature
As part of responsible gaming, users may set a self-exclusion for a specific period or set defined limits. For more details, please visit our Responsible Gaming page.
Dispute Resolution
11.1 Filing a Complaint
If you have any dispute or complaint, please first contact the support team via 24/7 live chat or email. Support team email: [email protected].
11.2 Resolution Process
After a complaint is filed, the support team will investigate and work to provide a resolution as quickly as possible. Complex matters may be referred to a specialist team. Efforts will be made to resolve disputes with the agreement of both parties.
11.3 Final Decision
The platform's logs and records will be considered as conclusive evidence in matters relating to game outcomes. The company's decision will be considered final and binding unless a clear technical error is proven.
Changes to Terms and Conditions
eh555 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:
- The updated terms and conditions will be published on the platform and the date of update will be noted.
- For significant changes, a notice will be sent to the registered email address.
- Continued use of the platform after changes have been made will be considered as acceptance of the new terms.
- If you do not agree to the new terms, you may request to close your account.
12.1 Contact
If you have any questions about these terms and conditions, please contact our support team:
- Live Chat: Active 24/7 (support available in Bengali)
- Email: [email protected]
For more information, please visit our FAQ page, Privacy Policy, and Responsible Gaming pages.